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PC Support Advisor
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Three-quarters of businesses do not know what Customer Relationship Management is, and many embark on CRM implementations without any clear idea of the business objectives. But CRM projects can potentially impact every other system in the enterprise, and vary from as little as two weeks to as long as two years, a full understanding of both CRM and the business’s requirements are essential to success. By Andrew Ward To read this article just click on the title. (Adobe Acrobat Reader required. If you don't have the reader, click here) Note: this PDF file is 250KB long. If you are using a modem connection, please allow a minute or two for it to download.
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